NHP respects your privacy and is committed to protecting it. We value the trust You place in us. That's why we insist upon the highest standards for secure transactions and consumer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.
When You use our Portal, we collect and store your personal information which is provided by You from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Portal to make your experience safer and easier. More importantly, while doing so we collect personal information from You that we consider necessary for achieving this purpose.
In general, You can browse the Portal without telling us who You are or revealing any personal information about yourself. Once You give us your personal information, You are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Portal.
We use data collection devices such as "cookies" on certain pages of the Portal to help analyse our web page flow for trust and safety.
If You transact with us, we collect some additional information, such as a billing address, a credit / debit card number and a credit / debit card expiry date and/ or other payment instrument details.
We collect personally identifiable information (email address, name, phone number, credit card / debit card / other payment instrument details, etc.) from You when You set up a free account with us. While You can browse some sections of our Portal without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.
We use personal information to provide the services you request. To the extent we use your personal information to market to You, we will provide you the ability to opt out of such uses. We use your personal information to assist Suppliers in handling and fulfilling orders, enhancing consumer experience, resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in minerals and services, inform You about minerals and updates; customize and enhance your experience; detect and protect against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to You at the time of collection.
We identify and use your IP address to help diagnose problems with our server, and to administer our Portal. Your IP address is also used to help identify You and to gather broad demographic information.
Our Portal links to other Websites that may collect personally identifiable information about You. NHP is not responsible for privacy practices or the content of those linked websites or Portals.
Our Portal has stringent security measures in place to protect loss, misuse, and alteration of the information under our control. Whenever You change or access your account information, we offer the use of a secure server. Once your information is in our possession, we adhere to strict security guidelines, protecting it against unauthorized access.
Cancellation/Refund is provided by respective Suppliers directly under this policy in terms of which the option of cancellation or refund is offered by respective Suppliers to you. All minerals category listed may not have the same refund policy.